Privacy Policy

1. Who we are

HAMILTON HOUSE REAL ESTATE, a sole establishment holding Dubai Department of Economy and Tourism Professional Licence No. 1123160. The licence lists the following active activities: Mortgage Broker, Real Estate Buying & Selling Brokerage, and Leasing Property Brokerage Agents.

Practice of regulated real-estate activities remains subject to applicable Dubai Land Department and Real Estate Regulatory Agency requirements, including the office-registration certificate and professional practice cards identified in the licence.

For questions about this policy or your personal information, contact info@hamiltonhouse.ae or call +971 52 734 3515.

2. Information we collect

We may collect information that you provide when you contact us, request a private consultation or communicate with us. This may include:

• your name;
• email address and telephone number;
• the contents of your enquiry;
• property requirements, preferences or transaction-related information you choose to provide; and
• subsequent correspondence with Hamilton House.

Our website and hosting systems may also process technical information such as IP address, browser type, device information, access time, referring page and security logs.

3. How we use information

We may use personal information to:

• respond to enquiries and arrange consultations;
• understand and assess your property requirements;
• provide, administer and improve our services;
• maintain business records and protect our legal interests;
• secure, troubleshoot and improve the website; and
• comply with applicable legal and regulatory obligations.

We do not use enquiry details for unrelated promotional communications without an appropriate legal basis or permission. Marketing calls and messages are managed in accordance with applicable UAE consumer-protection and telemarketing requirements. You may withdraw consent or ask us to stop marketing communications at any time.

4. Legal basis and consent

Depending on the circumstances, we process personal information with your consent, to take steps at your request before providing services, to perform an agreement, to comply with legal obligations, or where processing is necessary for legitimate interests that do not override your rights.

5. Cookies and similar technologies

The website uses essential technologies for security, consent preferences, administration and core functionality. Subject to your consent where required, Google Analytics and Google Tag Manager may process device, browser, page-view and interaction information to help us understand and improve website use. We do not use this information to publish directly identifying visitor profiles.

You can accept, refuse or adjust non-essential cookies through the consent controls. More information is available in our Cookie Policy.

6. Sharing information

We may share information only where reasonably necessary with service providers supporting website hosting, forms, email, communications, professional advice or business administration; with parties involved in a property instruction where you request or authorise this; or with public authorities where required by law. Providers are expected to handle information for the relevant purpose and with appropriate safeguards.

We do not sell personal information.

7. International transfers

Some technology or communication providers may process information outside the UAE. Where applicable, we seek to use lawful transfer mechanisms and appropriate contractual, organisational or technical safeguards.

8. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business and transaction records, resolve disputes, enforce agreements, or meet legal and regulatory requirements. Retention periods may vary according to the nature of the information and relationship.

9. Security and incidents

We use appropriate administrative, organisational and technical measures intended to protect information against unauthorised access, alteration, disclosure, loss or destruction. Access is limited according to business need. No internet transmission or storage system can be guaranteed to be completely secure.

If a personal-data incident creates a risk requiring notification under applicable law, we will take the steps required to notify the competent authority and affected individuals.

10. Your rights

Subject to applicable UAE law and permitted exceptions, you may request information about our processing, access your personal information, correct inaccurate or outdated information, request erasure or restriction, object to or stop certain processing, withdraw consent where processing relies on consent, and obtain or transfer certain information in an appropriate format.

To make a request, email info@hamiltonhouse.ae. We may need to verify your identity and may retain information where the law requires or permits.

11. Third-party websites

This website may link to third-party websites or communication services. Their privacy practices are governed by their own policies, and Hamilton House is not responsible for their content or handling of information.

12. Children

The website is intended for adults seeking property information or services. We do not knowingly seek to collect personal information from children through the enquiry form.

13. Changes to this policy

We may update this policy to reflect changes in our services, technology or legal requirements. The latest version will be posted on this page with the revised date.

14. Contact

For privacy questions or requests, contact Hamilton House Real Estate at info@hamiltonhouse.ae or +971 52 734 3515.